♥ FREE TRACKED SHIPPING ON ALL ORDERS OVER £75 - WORLDWIDE ♥

♥ FREE SHIPPING OFFERED ON ALL UK ORDERS ♥ ♥ HANDMADE WITH LOVE, IN LONDON ♥ ♥ FREE TRACKED SHIPPING ON ORDERS OVER £75 ♥ ♥ YOUR TALISMAN IS HERE, WAITING TO BE FOUND ♥ ♥ WE’RE THANKFUL FOR YOU 💫 ♥
♥ FREE SHIPPING OFFERED ON ALL UK ORDERS ♥ ♥ HANDMADE WITH LOVE, IN LONDON ♥ ♥ FREE TRACKED SHIPPING ON ORDERS OVER £75 ♥ ♥ YOUR TALISMAN IS HERE, WAITING TO BE FOUND ♥ ♥ WE’RE THANKFUL FOR YOU 💫 ♥

Privacy & Cookie Policy

PRIVACY POLICY:

 

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.lovelyyoulovelyme.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify / Instagram / Facebook / Google Shopping / Amazon / Paypal  or any third party services you access through lovelyyoulovelyme.com. You can reference the their respective Privacy Policies to learn more about their privacy practices.


Information I Collect:

To fulfil your order, you must provide me with certain information , such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.


Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list / newsletter;

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as - providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.


Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.


Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

COOKIE POLICY:

 

Cookies Defined and Explained

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit the this site, a computer asks you for permission to store this file in a part of your hard drive specifically designated for cookies.

 

Consent of Cookies

By navigating away from the home page of the site and continuing to use the site, you are consenting to our use of the Cookies as described in this Policy.

 

Blocking Our Use of Cookies

If you do not consent to us using Cookies or, having previously consented to our use of Cookies, you decide to block such use then please read this next section carefully.

You can block our use of Cookies at any time by activating the settings in your web browser.

If you choose to withhold consent to our use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of this site may not work properly and you may not be able to access all or part of the site.

 

How we use Cookies

Session Cookies
We use Cookies to allow the site to uniquely identify a user’s browsing session on the site and to allow us to coordinate this information with data from our web site server.

Analytics
We use Google’s “analytics” Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate the aggregate number of people visiting our site, the date and time of a user’s visit to the site, the pages a user has viewed and the time spent by users at the site. This helps us gather feedback so that we can improve the site in order to better serve our users.

Cross platform advertising and user recognition
We also use Cookies provided by Facebook. These Cookies operate in different ways but they are used in connection with our advertising served to a user of the site Facebook, the recognition of such users, and the devices used by the user to access Facebook and our site.

 

Third Party Websites & Platforms

Your use of third party web sites and platforms such as Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Lovely You Lovely Me is not responsible. You should review Facebook’s terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.

You can find more information about the individual Cookies we use and the purposes for which they are used here below:

 

Google Analytics

This Cookie is placed by Google. It enables us to learn information about our users usage of our site such as the time of visit, the pages viewed, whether the user has visited before and the web site visited prior to visiting our site. 

To opt-out please see https://tools.google.com/dlpage/gaoptout

 

Facebook Pixel

This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the our web site. This can share personal information about usets, including name, location, email, and phone number.

Browser-based ad blockers can prevent the pixel from collecting data.

To opt-out please see https://www.facebook.com/ads/preferences

 

Cookie Pop-Up

 

This Cookie is placed by Lovely You Lovely Me. It is used to record when a user of our site has viewed the Cookie notice in order to prevent it re-appearing on return visits.

 

Cookie Shelf-Life

Most of our cookies expire within 30 days, although our analytics cookies may persist for 1 year. 

 


How to Contact Me:

For purposes of EU data protection law, I, Anjali Jagtiani, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@lovelyyoulovelyme.com

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